Frequently asked questions

The timeline depends on the scope and complexity of the project. Based on our experience, most of our bathroom renovations are completed in under three weeks, with approximately 80% finished within two weeks.

At Rexos, once we begin a project, our team works on it consistently every working day until completion. We don't leave projects unfinished or move on to another job halfway through.

We also confirm the expected project timeline in writing before work begins, so you know what to expect.

In most cases, a building permit is not required for a standard bathroom renovation, as long as the existing layout remains unchanged and no structural modifications are involved.

However, permits or other approvals may be required for certain plumbing, electrical, or structural changes, depending on the scope of work and local regulations.

At Rexos, we review the project requirements before work begins and help determine whether any permits or approvals are needed before demolition starts.

Before installing any tile, we apply a complete waterproofing membrane system in all wet areas using proven products from trusted brands such as Schluter, ARDEX, Wedi, and Kiesel .

Our team has completed manufacturer training and holds certifications from ARDEX & Schluter and Kiesel. We also offer flood testing upon request for a small additional fee.

This system helps protect the walls and floors beneath the tile from water damage and is covered by our 10-year warranty.

We typically require a 20–25% deposit upon signing the contract. This allows us to reserve time in our schedule, coordinate and secure the necessary trades, and arrange material purchases for your project.

The remaining payments are collected in stages as each phase of the project is completed. You only pay for work that has been completed.

We accept e-Transfer, cheque, and cash. Credit card payments are currently not available.

Rexos uses its own team from start to finish — the company that quotes you the job does the work. For specialized work such as plumbing and electrical, which require licensed trades, or shower glass and custom cabinetry, which require specialized equipment and facilities, we work with our trusted professional partners who are part of our established team. We have worked with them for years. They carry their own insurance, work under our supervision and instructions, and we take full responsibility for their work.

We are personally present on-site throughout the project, overseeing the work and making sure everything is carried out according to our standards.

Yes. Rexos carries $5 million in liability insurance and is WSIB-covered. Before signing the contract, we provide you with copies of our insurance certificate and WSIB clearance certificate.

We also provide a 10-year written warranty on our workmanship.

To maintain consistent quality and standard across our projects, our quotes typically include both labour and rough-in and finishing materials, delivery and handling.

This allows us to ensure that all materials are compatible, meet our quality standards, are available in the required quantities, and deliver on time.

Throughout the process, we consult with you and present different options to make sure your selections suit both your taste and your budget.

Your main responsibilities throughout the project are simply to provide access to the property, make your finish selections, and pay invoices according to the agreed payment schedule.

We take care to protect your home and your family throughout the renovation. Along with our liabilities insurance, we cover floors, stairs, doorways, and hallways with high-quality protective coverings, use dust barriers to contain dust within the work area, and run air purifiers equipped with MERV 13 filters to capture fine airborne particles.

No hidden fees or surprise charges. We thoroughly assess the project before providing your quote and account for existing conditions and any necessary solutions as much as possible.

However, unforeseen issues may sometimes be discovered once demolition begins, such as plumbing that doesn't meet code, a rotten subfloor, faulty electrical work, or hidden structural problems.

If this happens, we'll show you the issue, explain your options, and provide a clear price for any additional work. No extra work is carried out and no additional charges are added without your prior approval.

Yes, absolutely. Rexos is a general contracting company with extensive experience in all types of residential renovations, including full-home renovations, basement finishing, kitchens, and more.

Although we currently specialize in bathroom renovations, our experience goes well beyond bathrooms. A bathroom brings together almost every major aspect of residential construction within a relatively small space, making it one of the most complex rooms to renovate.

In fact, combining your bathroom renovation with other home renovation work can often significantly reduce the overall cost of the bathroom portion by allowing us to coordinate labour, materials, and other project expenses more efficiently.

Our team has the skills and experience to handle your renovation projects from start to finish.

Yes. We can create a completely new bathroom in an existing space or convert an unfinished area into a fully functional bathroom. This includes framing, plumbing, electrical, waterproofing, tiling, ventilation, and all finishing work.
Whether you're looking to add an ensuite, a basement bathroom, or convert an existing room into a bathroom, we can manage the project from start to finish, including coordinating any required permits and licensed trades.

It depends on our current schedule. Our availability can range from as little as one week to up to two months in advance.
Once you contact us, we'll let you know our earliest available start date. We take scheduling seriously and make every effort to start your project on the agreed date.